Terms of Business and GDPR

All payments strictly CASH following installation. Cheques no longer accepted.


Direct Bank transfer only by prior agreement in advance of the date of installation . Payment must be completed on the day of installation. All rights to equipment remain with me, until paid for in full. Bank transfer payments must supply proof of transaction, for example a printout of banks transfer system showing the transaction completed.

Deposit Required
For any of the high value packages , or where items are not from our own stock , there may be a deposit required before installation and paid by bank transfer. The amount will be advised by email when ordering and is usually about 1/3 of the total
Specific channels or satellites ring 07756 482 669 or email info@satellitetveurope.co.uk with your query. Please note we obviously cannot be responsible for changes introduced by the many European and Arabic broadcasters. If you are ordering to receive a particular channel you must check either with us by email or phone or on the LyngSat website that our info on that channel is still current

Cards & Scrambled channels
Obviously I have no control over any of the foreign broadcasters. If cards are purchased and the broadcaster subsequently changes the programmes shown , stops broadcasting any channel, stops broadcasting altogether or moves to a different satellite, or makes the card invalid for any reason ,all these things are beyond my control, card suppliers offer no refund or compensation. I accept NO LIABILITY for any changes to satellite or iptv transmissions as outlined on my website . If a new satellite position or iptv server is available  I will of course advise and estimate the cost for you. Prepaid cards with internal clock and iptv services have no legal warranty. In the event of an interruption of access to the service before the due date, either due to the disappearance of the signal or due to a fault attributable to the card, or server  we can not be held responsible.

All Sales are final once cards are activated and dispatched from our suppliers.

Cards sold here are strictly for use by individuals and must not be used for public houses or any public event. If it is suspected that the end user will be in such premises, then sales will be refused. I accept no liability for prosecutions brought against transgressors in this respect, use of the cards is outside my control.

Cards must be used in the correct satellite receiver – my card suppliers will not exchange cards , if cards are damaged by incorrect use.

All foreign Subscriptions:

All cards , integrated cards in receivers, dedicated receivers and subscription orders are NOT stock items, but are ordered per customer request as a special order. These are not refundable, so please be 100% sure before starting the order procedure.

Lead time all packages one & two are from stock usually next day installation depending on area. Typically installation takes 4 or 5 hours please allow at least this amount of time when making appointments.

We install anywhere in the Uk. The basic prices apply to a very wide area , but we are happy to quote for any other areas
Insurance for installation
our installers are fully qualified and insured with Public Liability Insurance to work on your premises



Special Order Goods:

Any goods not normally stocked and ordered especially for an installation cannot be cancelled and are not refundable. In certain cases goods may be returned ( only some non-subscription types ) – please ask for a RMA number to do this, DO NOT SEND BACK WITHOUT RMA number. There will be a restocking charge made by the supplier, most of our European based suppliers charge one-third of the goods cost + postage and insurance. So please be sure before ordering!

Privacy policy All the email addresses used in communication are kept, but not given or sold to any third party. We do not spam. We may use them to contact you about updates on current products such as channel lists or changes in frequency since installation. We may email you about new services we have to offer. At present we do not email on a regular basis. See GDPR EU policy below.

Travel Charge
All installation work undertaken outside the main area (shown in menu item in the footer ) will be charged extra

This consists of an addition charge for petrol and for the extra travelling time. Please ask for a quote before ordering.

Under Guarantee Work
For travelling outside the main area, any calls made under guarantee will also carry the charge for petrol

Over 100 miles distance from Rotherham, South Yorkshire ,the guarantee will cover equipment as usual but by return of post. In the case of receiver malfunction please telephone me and carry out our NORMAL EQUIPMENT CHECKS before sending back to base, receivers will be repaired/replaced under guarantee and returned by post. Telephone to obtain returns authorisation and address.

If the above checks indicate dish failure, call outs will carry the travel charge indicated above for petrol

Repairs not covered Under Guarantee

A repair estimate will be emailed, usually with a deposit payable at the time of booking.  With repair work it is often difficult to give a final costing as there are too many unknowns, especially if the initial installation was not done by me. The repair estimate is based on the hours of travel and the cost of travel plus any identified part or component to be replaced.

Because of the high cost of travelling throughout the UK, the repair estimate figure will be due whether the repair is able to be completed or not. Please bear in mind this is specialist work ,  there are very few people with the experience of so many foreign satellite installations and very very  few that will travel anywhere in England, Scotland or Wales to work. 

The estimate figure given will also be based on each of several installations /  repairs  over several days, being completed on the day booked and in most cases will involve booking cheap accommodation to continue work over several days. My accommodation costs are not refundable so please do not book my repair service if you do not agree with these terms or if you are unsure about being able to be present on the date specified . This is the only way I can offer such a service, which is unique in terms of coverage and has been a great success in the past.  The balance should be paid immediately on completion of the work, I cannot offer credit services.


Repairs: Should new information become available which was not available when I did the repairs – or , should a repair diagnosis prove to be incorrect Please contact me by email with full details and I’ll try to put the error right. Travel charges may apply , see above.  Installations -again please detail by email the exact problem and if its possible i’ll try to put it right, if it is due to a broadcaster changing satellite / parameters or encryption there may be new charges which I will detail for you.


Some of the products shown for sale on this site, sold by third parties, such as Amazon, use cookies to make the process work as it should. By using our site you are agreeing to the use of cookies. Most of the website will function if you prefer to turn off cookies on your computer. See also GDPR EU policy guidelines below.

GDPR EU Regulation – General Data Protection Regulation May 2018 EU ruling

This privacy notice provides you with details of how we collect and process your personal data through your use of our website www.satellitetveurope.co.uk.
By providing us with your data, you warrant to us that you are over 13 years of age.
Business Name: Protel Sound & Vision
Satellite Website: www.satellitetveurope.co.uk
Email address: info@satellitetveurope.co.uk
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@satellitetveurope.co.uk.

Personal data , ie. information capable of identifying an individual. It does not include anonymised data.
We may process the following categories of personal data about you:
Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy. 
Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook and Google adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is   to grow our business. We may also use such data to send other marketing communications to you.  
Sensitive Data
We do not collect any Sensitive Data about you. Sensitive data is data that includes details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership,   health , genetic or biometric data, offences or criminal convictions.  
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law.

We may collect data about you by you providing the data directly to us via a form on our website or   emails . We may automatically collect certain data from you as you use our website by using cookies and similar technologies which tell us which of our webpages  are most popular etc. Please see our cookie policy for more details about this.
We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.
We may also receive data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

 Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).
 Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time.
Before we share your personal data with any third party for their own marketing purposes we will get your express consent.
You can ask us or third parties to stop sending you marketing messages at any time by following the unsubscribe / opt-out links located at the bottom of any marketing message sent to you or. Alternatively, you can email us at info@satellitetveurope.co.uk.
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.
We may have to share your personal data with the parties set out below:
Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers
Government bodies that require us to report processing activities.
Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.
Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:
We will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please email us at the usual email address given above
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy for more details on this.
3. Cookie Policy
What is a cookie?
A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.
Cookies are used by nearly all websites and do not harm your system.
If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
How do we use cookies?
We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want.
Cookies are either:
– Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
– Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.
Cookies can also be categorised as follows:
– Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
– Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
– Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.