What to do if your Satellite stops working

Heres a few pointers and a checklist which may help you to decide if the receiver or the dish is at fault

The dish is damaged
Check that The receiver shows the usual front panel display correctly

(1) Is everything is plugged in and switched on?

  • power  cable
  • dish cable
  • tv lead

(2) Is the receiver running normally? Check for noises from the box and feel the temperature

(2) Running HOT or Making a pulsing noise!

Disconnect the dish lead. Has the pulsing noise stopped?

(2) If the receiver now runs cool with no pulsing noise, the dish cable has a short circuit – try reconnecting the F plug first, there may be one strand of the braid shorting to the inner cable.

(2) Unplug Power lead

DO NOT attempt anything!

Seek the advice of an expert repair shop or your dealer. OR you can send it to me for assessment.

(3) Have you selected the right INPUT/SOURCE?

For example if you plug into HDMI 3, make sure the HDMI3 input is selected ( input or source button )

(3) ALSO: IF the scart or HDMI cable is loose or broken OR if the socket in the TV is faulty, you may lose sound or picture or both.   Check by replacing the cable , using a different input socket OR borrow one that IS working 

for example –  if you have Sky, plug the Sky cable into your receiver and see if that works.

(4) Check the dish, does it look ok? not damaged in any way, not moved round in the wind?

 

(4) If it has moved then get the dish realigned

Also follow the cable all the way to the box, is it damaged , cut , or cracked letting rain water in?  

Check the F plug at the receiver end for loose fitting or braid shorting out the centre copper wire.

(5) Does the satellite receiver light up as usual? (Display  channel Number or Time ) 

(5) double check the power cable and socket or power adaptor

(6) Press the MENU key, does the menu appear on screen?

(6) Check the remote control – to see how to do it with a simple phone camera, right click and open the video in a new tab

(7) If the list of channels is displaying ok,  try all channels, are ANY channels working? Even if it is not your usual channels

(7) Have you accidentally selected the wrong GROUP of channels. Press the FAV (favourite key) and select your usual channel group

If there a NO channels working and 

(8) If you ARE receiving some channels and you have a subscription card in the receiver, is the card out of date or have you been away for a period  and the receiver turned off?

(8) It may be that the box has missed its monthly update signal for your card. The activation signal may need to be re-sent – contact your card supplier

(9) If your Box is 

  • Tivusat,
  • Fransat, TNT,
  • Sky UK,
  • Sky Germany,
  • Sky Italia,
  • Movistar
  • Canal+  Spain
  • Canal+ France
  • Canal+ Norway

Then try to reset your box – 

 (9) – the FACTORY RESET is usually in the system menu, but with Sky it may be a combination of multiple key presses on the box itself.

TNT & Fransat boxes require you to enter the PIN to enter the Factory Reset menu. There may be a emergency code available in the back of the instruction book.

(9) If it is a FTA (free to air) box, be aware that a factory reset usually loses all the channels favourite lists and box settings  , so unless you have a backup or know all these settings, be careful ! IF in doubt please contact me directly for specific advice

(9) FTA  boxes made by Amiko, Technomate, Technisat, Mutant and many more ( generally any that have a USB socket ) will have some method of making a backup file